Privacy Policy

1. Information We Collect

We collect information you provide directly to us, as well as data about your manufacturing operations through our ERP integration services. This includes:

• Contact information (name, email, company, phone number)
• Account credentials and authentication data
• Manufacturing data (production metrics, inventory levels, quality data)
• ERP system information and integration logs
• Usage data and analytics about how you interact with our Service
• Communication preferences and support interactions

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our manufacturing intelligence services
• Generate AI-powered insights and predictive analytics
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent or illegal activities

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties. We may share your information only in the following circumstances:

• With your consent or at your direction
• With service providers who assist in our operations (under strict confidentiality agreements)
• If required by law or to respond to legal process
• To protect our rights, privacy, safety, or property
• In connection with a merger, acquisition, or sale of assets (with notice to users)

4. Data Security

We implement appropriate technical and organizational measures to protect your data:

• 256-bit SSL/TLS encryption for data in transit
• AES-256 encryption for data at rest
• SOC 2 Type II certified infrastructure
• Regular security audits and penetration testing
• Role-based access controls and multi-factor authentication
• 24/7 security monitoring and incident response

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Manufacturing data is retained for analytics and historical comparison purposes. You may request deletion of your data at any time, subject to legal and contractual obligations.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information:

Types of Cookies We Use:

• Essential Cookies: Required for the Service to function properly (authentication, security)
• Analytics Cookies: Help us understand how you use our Service to improve it
• Preference Cookies: Remember your settings and preferences
• Performance Cookies: Monitor Service performance and optimize user experience

Cookie Management:

You can control cookies through your browser settings. Note that disabling certain cookies may limit your ability to use some features of our Service. We honor "Do Not Track" signals and do not track users across third-party websites.

7. Your Data Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal obligations)
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain processing of your data
• Restriction: Request restriction of processing in certain circumstances

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, or country. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable law.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal data, please contact us immediately.

10. California Privacy Rights

California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (which we do not do).

11. GDPR Compliance

For users in the European Economic Area, we comply with the General Data Protection Regulation (GDPR). We process data based on legitimate interests, consent, or contractual necessity. You have additional rights including the right to lodge a complaint with supervisory authorities.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Material changes will be communicated via email or prominent notice on our Service.

13. Contact Us

If you have questions about this Privacy Policy or your data, please contact us: